Simple help for JobWall companies.
Manage your portal from the Company Portal, or contact JobWall Support if something needs attention.
Common JobWall questions
How do customers sign in?
Customers sign in to your company's JobWall portal using their email address and a secure sign-in code. Their access is connected to the customer contact information associated with your ServiceM8 company records.
Does JobWall show everything from ServiceM8?
No. JobWall is designed to show a customer-friendly subset of information. Quotes, invoices, photos and other attachments are hidden unless your team explicitly shares them through JobWall.
How do I share a document or photo?
Open the JobWall action from the ServiceM8 Job Card and choose what the customer can see. You can also set a friendly customer-facing name for a shared file.
Can I call the Equipment section something else?
Yes. Each JobWall company can choose its own singular and plural labels, such as Vehicle / Vehicles, Tool / Tools, Asset / Assets or Machine / Machines.
Where do customer service requests go?
When Request Service is enabled, customer requests are delivered into your ServiceM8 workflow for staff to review. A request is not presented to the customer as a confirmed appointment.
Where do I change my portal branding?
Sign in to the Company Portal and open Branding. You can manage the company name, logo, portal label and primary colour shown to customers.
How do I get JobWall?
JobWall is available through ServiceM8 Add-ons. Use the Get JobWall button on this site to continue to the ServiceM8 Add-on Marketplace.
We're here when your JobWall company needs support.
For portal setup, connection issues or questions about how JobWall works, contact JobWall Support.